Guests scan a QR code
No app download. A beautiful, venue-branded experience opens in the browser.
Guest Requests
Let Your Guests Shape The Soundtrack
Guests choose from your music.
Not theirs.
Guest Requests lets guests become part of the atmosphere without ever taking control of it.
Venue-approved music.Intelligently woven into the soundtrack.Every rule set by you.
Guests participate.
Staff don't.
Less software.More hospitality.
Why Operators Choose Guest Requests
Increase guest engagement
Guests become part of the evening instead of passive listeners.
Protect the atmosphere
Every request follows your venue’s rules — the soundtrack stays professional.
Create optional new revenue
Guests pay securely on their own phone via Stripe — staff never handle payments or use a card machine.
No card machine
Guests Pay on Their Own Phone
Guests pay.
Staff don't.
Guests pay on their own phone. No cash. No card machine. No staff involvement.
If you enable paid Guest Requests, payment happens securely on the guest’s own device via Stripe before the request is submitted. Staff never handle payments or operate a card machine.
Or enable Guest Requests free of charge — your choice.
How it works
How It Works
Scan, browse, request — then intelligently woven into the soundtrack. Guests help shape the atmosphere. They never take control of the room.
Tap any screenshot to view full screen
Requests play at the next suitable moment — never simply next in the queue.
That’s the product philosophy.
Imagine this
Picture a Friday night
Busy pub.
Friends around a table.
Someone scans the QR code.
They choose one of your venue-approved favourites.
Later that evening…
Their song becomes part of the soundtrack.
The room sings.
Nobody touched a thing.
Every request strengthens the atmosphere. None of them take it over.
That's the experience you're creating.
Control
Your Venue. Your Rules.
Every venue is different. Guest Requests adapts to the way you trade.
Every site configures its own Guest Requests — venue-controlled, professionally curated, and intelligently inserted at the next suitable moment.
Some venues make Guest Requests available throughout the day. Others enable them only during busy evening periods, weekends, live sport or special events.
The operator decides when guests can participate and what they can request. All music remains venue-approved — never unrestricted.
What you can configure
- Venue-approved catalogue
- Guest Requests enabled or disabled
- Free or paid requests
- Price per request
- Maximum requests per guest
- Request opening and closing times
- Automatic cutoff before venue close
- Available playlists and curated collections
- Sports Packs and seasonal Specials
- Venue-specific availability by day or trading period
Flexible examples — not fixed rules
Town Centre Pub
Guest Requests available throughout the day or across extended trading hours, helping guests engage with the venue from afternoon into late evening.
Country Pub
Guest Requests enabled only during selected evening periods — for example Friday and Saturday nights — while quieter daytime trading remains fully automated.
Hotel Bar or Premium Venue
Guest Requests enabled during evening service with a tightly curated selection that matches the venue’s style and atmosphere.
Guest Requests can be available all day, only at selected times, or switched on for specific events and promotions.
Live sportBank holidaysChristmas partiesSummer weekendsNew Year’s EveThemed eventsVenue promotions
See how Guest Requests could work in your venue
Book a DemoGuests choose from your music.
Not theirs.
Why It's Different
Built For How Venues Actually Operate
| Traditional Jukebox | Stylish Ambience |
|---|---|
| Anyone plays anything | Venue-approved music |
| Songs interrupt the room | Requests blend naturally |
| Staff become DJs | No staff involvement |
| Atmosphere changes randomly | Atmosphere stays protected |
| Immediate playback | Next suitable moment |
Commercial benefits
Commercial Benefits
More engaged guests
Guests feel part of the evening without staff involvement.
Professional atmosphere
Guest participation enhances the room — it never takes control of it.
No staff involvement
Requests flow into the system automatically — no one on shift becomes a DJ.
Completely curated
Only venue-approved music enters the queue. The soundtrack stays professional.
Controlled participation
Guests influence the atmosphere. The venue always sets the boundaries.
Guest dwell time
Guest Requests encourage guests to remain engaged with the venue while waiting for their chosen track to play.
Memorable experiences
Moments guests remember — and venues they want to return to.
Commercial opportunity
Optional Revenue Generation
Guest Requests can be offered free of charge or as a paid experience.
Where enabled, guests pay securely on their own phone via Stripe — staff never handle payments or operate a card machine. You configure the price (typically 50p–£2 per request); paid request revenue is split 60/40 in the venue’s favour.
Either way, guests become more engaged, and paid requests can create an additional revenue opportunity from a system already enhancing your venue’s atmosphere.
Why guests love it
Why Guests Love It
- Scan and request in seconds
- No app download
- Beautiful mobile experience
- Fair request queue
- Be part of the atmosphere
- Your song, at the next suitable moment
Estate visibility
Guest Requests Don't Stop at the Venue
Nobody else offers estate-wide guest request visibility.
Operators see participation and request activity across every site.
Operators can see:
- ✓Guest participation
- ✓Popular playlists
- ✓Venue engagement
- ✓Request activity
- ✓Estate reporting
FAQ
Frequently Asked Questions
More Than Guest Requests
Guest Requests are one feature of the Hospitality Atmosphere Platform.
Discover
- Curated Background Music
- Estate Dashboard
- Specials
- Sports Packs
- Remote Management
- Reporting