Privacy Policy

Stylish Ambience Ltd operates the Stylish Ambience background music platform for hospitality venues. In this policy, "we", "us", and "our" refer to Stylish Ambience Ltd.

We are the data controller for personal data collected through our website and platform. If you have any questions about this policy or how we handle your data, contact us at hello@stylishambience.co.uk.

We collect and process the following categories of personal data:

• Account information

  Name, email address, and password when you register or sign up for a trial.

• Venue information

  Venue name, location, and configuration preferences.

• Usage data

  How you interact with the platform, including playback activity, feature usage, and session data.

• Device data

  Browser type, operating system, and IP address.

• Communications

  Messages you send us via email or contact forms.

• Payment data

  Billing details processed via our payment provider. We do not store full card details on our servers.

We use your personal data to:

• Provide and operate the Stylish Ambience platform
• Manage your account and subscription
• Process payments and send receipts
• Respond to your enquiries and provide support
• Send service-related communications (e.g. account updates, licence renewals)
• Improve and develop the platform based on usage patterns
• Meet our legal and regulatory obligations

We do not use your data for automated decision-making or profiling that has legal or similarly significant effects.

We process your personal data on the following legal bases under UK GDPR:

• Contract

  Processing is necessary to fulfil the service you have signed up for.

• Legitimate interests

  To improve our platform and communicate relevant service information.

• Legal obligation

  Where we are required to process data to comply with the law.

• Consent

  Where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time.

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Payment processors

  To handle subscription billing securely.

• Hosting and infrastructure providers

  To operate our platform (servers, databases, CDN).

• Email service providers

  To send account and service communications.

• Analytics tools

  To understand platform usage (data is anonymised or pseudonymised where possible).

• Music licensing partners

  Limited data may be shared with PRS & PPL licensing partners as required for compliance.

All third parties are required to handle your data in accordance with UK GDPR and our data processing agreements.

We retain your personal data only for as long as necessary:

• Account data

  Kept for the duration of your subscription, plus up to 2 years after account closure for legal and audit purposes.

• Usage and playback logs

  Up to 12 months, after which data is anonymised or deleted.

• Financial records

  Up to 7 years as required by HMRC and UK tax law.

• Support communications

  Up to 3 years from the date of the last message.

When data is no longer required, it is securely deleted or anonymised.

Under UK GDPR, you have the following rights:

• Right of access

  To request a copy of the personal data we hold about you.

• Right to rectification

  To ask us to correct inaccurate or incomplete data.

• Right to erasure

  To request deletion of your data, subject to legal retention requirements.

• Right to restrict processing

  To ask us to limit how we use your data.

• Right to data portability

  To receive your data in a structured, machine-readable format.

• Right to object

  To object to processing based on legitimate interests.

• Right to withdraw consent

  Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at hello@stylishambience.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

We use cookies and similar technologies to operate the platform and understand how it is used. These include:

• Essential cookies

  Required for login sessions and core platform functionality.

• Analytics cookies

  To measure usage patterns and improve the service. These may be set by third-party tools.

You can manage cookies through your browser settings. Disabling essential cookies may affect your ability to use the platform.

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place — such as UK adequacy decisions or standard contractual clauses — in accordance with UK GDPR requirements.

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. For significant changes, we will notify you by email or via the platform.

We encourage you to review this policy periodically. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

For any questions, contact us at hello@stylishambience.co.uk.